Delivery Services and Returns
At Eclipse Furniture, we understand the importance of a smooth and reliable delivery experience. That’s why we’re investing in our own transport fleet and will always use our own vehicles and dedicated delivery drivers wherever possible.
Whether you choose Standard or Next Day Delivery, rest assured that your satisfaction is our top priority. Did you know that not only do we deliver high-quality commercial furniture, but we also offer installation services, saving you time and stress.
For more information on any of our delivery or installation services, please see below or give our Customer Success Team a call on 01452 336520 and they’ll be delighted to help.
For a limited time only, we are offering FREE standard delivery on all online orders over £500. If your online order is £500 or less, you can still benefit from our reduced delivery charges*
Online Delivery Costs
| Order Value | Delivery Cost |
| £0- £25 | £4.95 |
| £25-£100 | £30 |
| £100-£500 | £60 |
| £500+ | FREE |
*For orders placed via the website only. Phone orders will be subject to our usual delivery charges starting at £30. All delivery charges are excluding VAT which will be added during checkout.
NEXT DAY DELIVERY
Click to enlarge the map
Next Day Delivery Service - London
10am order cut off
We offer next day delivery for the following London postcodes if the order is placed by 10am the previous day: BR, CR, E, EC, EN, HA, IG, KT, N, NW, SE, SM, SW, TW, UB, W, WD, WC
Next Day Delivery Service
1pm order cut off
We offer next day delivery for the following postcodes if the order is placed by 1pm the previous day: AL, B, BS, CV, CW, DE, DY, GL, HD, HP, LE, LU, M, MK, NN, OL, OX, RG, S, SG, SK, SL, SN, ST, TF, WA, WR, WS, WV
For all other postcodes: we currently only offer a Standard Delivery Service.
Please contact our Customer Success Team on 01452 336520 to place an order with Next Day Delivery. Deliveries are scheduled between 8am-6pm, Monday to Friday. If this timeframe is not suitable, please let us know before placing your order to discuss alternative options*.
* Timed and out-of-hours deliveries may incur additional charges.
For a seamless delivery experience, please check, prior to placing your order, that the delivery address is fully accessible by an HGV without any access issues or restrictions.
We provide kerbside delivery as standard. While we ensure the safe delivery of your order, the responsibility of moving, assembling (if necessary), positioning the items, and disposing of packaging lies with you. If you would like us to install the furniture for you, please contact our Customer Success Team for a quote.
STANDARD DELIVERY
Click to enlarge the map
Standard Delivery
For Mainland GB, we offer delivery within 3-5 days. Deliveries are scheduled between 8am-6pm, Monday to Friday.
AM or PM Delivery
If you would like to narrow your delivery window to either AM or PM, we can offer this service for an extra charge.
AM: 8am-12pm / PM: 12pm-6pm
You can find more information about our delivery routes, and the days we are scheduled to be in your area here.
If these timeframes are not suitable, please contact our Customer Success Team before placing your order to discuss alternative options*.
For a seamless delivery experience, please check, prior to placing your order, that the delivery address is fully accessible by an HGV without any access issues or restrictions.
We provide kerbside delivery as standard. While we ensure the safe delivery of your order, the responsibility of moving, assembling (if necessary), positioning the items, and disposing of packaging lies with you. If you would like us to install the furniture for you, please contact our Customer Success Team for a quote.
* Timed and out-of-hours deliveries may incur additional charges.
Ireland, Scottish Highlands & GB Offshore Delivery
For Ireland, the Scottish Highlands, and GB Offshore we offer delivery within 5-7 days. These deliveries are sent on pallets via a courier. Please contact our Customer Success Team on 0345 073 8455 for a quote. For Ireland you will need to provide a valid EORI and TSS number along with your dedicated representative. Here’s some more information about EORI and TSS.
International Delivery
Please contact our Customer Success Team on 01452 336520 for an international delivery quote.
Installation Service
We are pleased to offer an installation service, in which we unbox and assemble furniture, place in the required location, and take away and dispose of all packaging, recycling where possible. This service is carried out by our highly skilled installation team who guarantee careful handling and efficiency throughout the process.
We can offer installation within 5-7 days of ordering, Monday to Friday, 8am-6pm. Please contact our Customer Success Team on 01452 336520 for a quote.
RETURNS POLICY
We hope that you will be delighted with your new furniture, however, we understand that sometimes items need to be returned. If, unfortunately, goods arrived damaged, please contact our Customer Success Team within 7 days on 01452 336520 who will help to resolve the issue.
Should you wish to return anything, please ensure the following:
· You must notify the Customer Success Team within 7 days of receiving your order if you wish to return an item. Please email aftercare@eclipsefurniture.co.uk, quoting the original order number, product code, quantity, and reason for the return.
· Our returns policy does not apply to any table top that has been drilled outside of Eclipse Furniture or has been modified to suit your own base.
· Returns are unavailable once products have been assembled or installed.*
· Our returns policy does not apply to end of line or clearance products.
· Any returned goods must be as new and free of defects as when they were received; please ensure that the goods are packaged in the same way they were received, preferably in the original packaging. Credit will only be released following a full quality check of returned goods.
· Please be aware that return charges may apply, such as collection and re-stocking fees.
*If products are damaged or faulty please contact customer success within 7 days.