As trade furniture suppliers in the UK, we understand that there are a number of questions you may have about our products and services! If you have a question you’d like answering, explore our FAQs below...
General
Q: Do you offer a warranty on your products?
A: Yes. We currently offer a 12-month warranty against manufacturing faults. Care and maintenance of products can be found here: Care & Maintenance
Q: Are all your chairs crib 5 certified?
A: Yes. All our internal chairs are crib 5 certified, this does not apply to our external chairs.
Q: Is all your furniture suitable for commercial use?
A: Yes, all our furniture is suitable for commercial use. Some of our items are for light commercial use and this is stated in the product description.
Q: How much does delivery cost?
A: If order is placed via the website, delivery charges are applied at checkout and calculated on order value. For all orders placed via phone or email prices will be agreed with the sales team at the time of enquiry – for more information or to discuss these charges further please contact our Customer Success Team.
If ordering FLAT Equalizers there is a standard delivery charge of £12 per order regardless of the number of units. If Equalizers are ordered in conjunction with other products the delivery charge will be calculated on the order size and location.
Q: Will I receive fixings if I purchase tabletops?
A: We do not supply fixing packs if only tabletops are purchased, but if ordered alongside a table base, we will supply the correct fixings. If you have existing bases and only require tabletops, please contact our Customer Success Team who would be happy to discuss what fixings are required.
Q: I will be purchasing table bases from another supplier and purchasing tabletops from you, can I purchase fixing packs from you?
A: Yes, please contact our Customer Success Team who can discuss your requirements and provide you with the correct fixings
Q: I have damaged a part of my product and wish to purchase just a replacement part; do you sell replacement parts?
A: We keep stock of a variety of spare parts, these are not listed on the website so to enquire about a spare part please contact the Customer Success Team.
Q: Can I request a specific date for delivery for my order?
A: Yes, you can request a specific date for delivery, and we will try to deliver on your specified day, please note that additional charges may apply. If we are unable to meet your specified date a member of our customer success team will be in contact to advise you of any issues. If you have any queries, please contact our Customer Success Team who would be more than happy to help. Please note that we do not offer a next day delivery service.
Q: I have placed an order with you, but I wish to cancel, is this possible?
A: Please contact our dedicated customer success team who would be happy to help with any cancellation requests. Email customersuccess@eclipsefurniture.co.uk or call us on 01452 336520
Q: I am unable to take delivery of my items, can I re-arrange this to an alternative time?
A: Yes, you can arrange your delivery and this will be charged at the original delivery rate.
Q: I am missing an item from my order, what can I do?
A: Any issues with orders must be reported within 7 days of receipt, please speak with our customer success team via email customersuccess@eclipsefurniture.co.uk or call 01452 336520 and we will look into this for you, please have your order reference handy.
Q: One of my items have arrived damaged, what can I do?
A: Any issues with orders must be reported within 7 days of receipt, please send an email to customersuccess@eclipsefurniture.co.uk or call 01452 336520 across with your order reference and some images of the damage to our customer success team and we will look into this for you.
Q: I have ordered the incorrect product; can I exchange it?
A: You would need to place a new order with us for the correct product and return the incorrect product. You can view our returns policy here: Delivery & Returns | Eclipse Furniture
Q: I have changed my mind and would like to return my order; do you accept returns?
A: Yes, if you wish to return an item you must notify us within 14 days of receipt. You can view our returns policy here: Delivery & Returns | Eclipse Furniture
Q: How long does standard delivery take?
A: Standard delivery is currently 3 days. During busy periods we may experience extended delivery lead-times.
Q: Do you deliver to airports?
A: Yes, please contact us for further details as additional charges apply.
Q: How do I know if an item is available in stock?
A: The stock status of each item is shown on the product page, if an item is out of stock, it should state the lead-time on the product description. If you require any advice on alternative items or a restock date, please contact our sales team (Commercial Enquiries | Eclipse Furniture )
Q: Do you deliver outside of the UK?
A: Yes, we can deliver outside of the UK. Please speak with our Customer Success Team for a quote and we will be happy to help. You can contact us by email (Commercial Enquiries | Eclipse Furniture ).
Q: Will my product require assembly?
A: Assembly may be required on some of our products, if so, full instructions are provided with the product.
Q: Do you offer an installation service?
A: We do offer a build in house service and an install service. Please contact our Customer Success Team for a quote and we will be happy to help.
Q: Can I collect my order?
A: We can offer collections from our Head Office, but these would need to be booked and arranged by appointment only. To arrange please contact us. (Commercial Enquiries | Eclipse Furniture )
Q: Do you collect old furniture?
A: No, we do not offer this service.
Q: Can I sign up for a credit account?
A: We do offer the facility of credit accounts subject to terms and conditions. To discuss further contact our Customer Success Team.
Q: Is online tracking available?
A: At the present time we do not offer online tracking. We are able to update you on your delivery if you contact customersuccess@eclipsefurniture.co.uk or call 01452 336520.
Q: How do you store my personal information?
A: Information on how we keep your personal data secure can be found here: Privacy Policy
Q: Got a question that has not been answered here?
A: Feel free to get in touch (Commercial Enquiries | Eclipse Furniture )
