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FAQs

As trade furniture suppliers in the UK, we understand that there are a number of questions you may have about our products and services! If you have a question you’d like answering, explore our FAQs below...

Eclipse Furniture FAQs:

 

Do you supply furniture to domestic users?

We are a leading supplier of commercial furniture and therefore cannot take orders for domestic use.  Our items are delivered on pallets as commercial orders are larger volume and our delivery prices reflect this.

 

Which of your products are recommended for commercial use?

All of our products are made from the highest quality making them ideally suited for commercial, heavy traffic areas such as bars, restaurants, hotels, cafés and workspace. Contact us to discuss these in more detail. 

 

How long does shipping take? When will I get my order? 

We aim to despatch all orders within 3 to 5 days of you placing your order.  Once despatched you will receive a confirmation from us giving you the details of your delivery. More details about our deliveries can be found here

 

How do I know if a product is in stock?

The stock status of each item is shown on the product page.  If the item is not immediately available, it will show the estimated lead time for that item.  

 

Is there a minimum order quantity?

Some items do have a minimum order quantity, which is shown on the individual product pages.

 

My item is faulty or damaged – what do I do? 

We pride ourselves on our quality, but should you have an issue with an order you have received, please contact our Customer Success team on 01452 336520 who will be able to help. 

 

Do you deliver outside of the UK?

Yes, as trade furniture suppliers in the UK, we are able to deliver to destinations outside of the UK. For more information, please contact the Sales Team who will be happy to discuss your requirements with you.

 

Will my product require assembly?

In order to manage packaging efficiencies some of our products are shipped unassembled.  Where assembly is required, full instructions are issued with the product. 

 

I would like to make a return. How do I do this?

Should you wish to return any part of your order, please contact the Customer Success team who will be able to help. Please note, we charge a return and restocking fee for unwanted items. The Customer Success team will be able to advise you of the details regarding this. 

 

Can I cancel my order after it has been placed? 

We work hard to get your order to you as quickly as possible which means there may only be a short timeframe to be able to cancel an order. Should you wish to cancel any part of your order, please contact the Sales team at the earliest opportunity who will be able to help. 

 

Your prices are shown Ex VAT. How much VAT will I need to pay?

The VAT charges are in line with the standard rate of VAT which is 20%. To calculate the price you will pay, you multiply the Ex VAT price by 1.2. 

 

Can I collect from your premises?

We do offer collections from our distribution centre in Gloucester; however, these need to be booked and arranged by appointment. Please contact our Customer Success team who will be happy to make the necessary arrangements with you. 

 

Do you offer a trade account?

As trade furniture suppliers in the UK, we do offer the facility of credit accounts, subject to terms and conditions. For more information, please contact the Sales Team who will be happy to advise.

 

Got a question that hasn’t been answered here?

Be sure to get in touch with our Sales Team; they’ll be more than happy to answer any additional questions you may have! 

 

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